We’re hiring! The Chilliwack Chamber of Commerce is looking for a creative, organized storyteller to join our team as Communications Coordinator.
Position: Full-Time
Location: Chilliwack, BC
Compensation: $20 to $25 per hour, based on experience; health benefits; cell-phone allowance
Reports To: Chief Executive Officer (CEO)
Closing Date: Open until filled
Position Overview
The Communications Coordinator leads all outward-facing communications for the Chilliwack Chamber of Commerce. This role ensures that Chamber members, partners, and the broader community receive current, relevant, and timely information through consistent and engaging communication channels, including social media, the Chamber website, newsletters, e-blasts, media releases, and printed materials.
Working closely with the CEO and staff team, the Communications Coordinator develops and distributes content across multiple platforms, maintains the Chamber’s brand standards, manages the Chamber’s digital communication platforms, and supports the marketing of membership, events, sponsorship, advocacy, and Chamber programs. The ideal candidate is a creative and organized storyteller who is detail-oriented, brand-conscious, and passionate about serving members and the business community.
Organization and Structure
The Communications Coordinator reports directly to the Chief Executive Officer (CEO). Depending on the project, tasks may be delegated from other staff positions, and the Coordinator works collaboratively with the Executive Assistant, Membership Engagement Coordinator, and Events Coordinator.
The Chamber’s Board of Directors operates under the policy governance model. This means that only the CEO is accountable to the Board. All other staff members report to the CEO and are not directed by any Board member. All external messaging, media releases, and advocacy communications are approved by the CEO.
Core Responsibilities
1. Communications Strategy & Brand Management
- Lead the planning and delivery of the Chamber’s communications and marketing, and be accountable for the quality, consistency, and timeliness of all Chamber communications
- Develop and maintain an annual communications plan and a content calendar that aligns with Chamber events, programs, membership campaigns, and advocacy priorities
- Coordinate team-based content development, including content days, economic hot topic discussions, partner contributions, and departmental input
- Maintain Chamber brand standards (logos, fonts, colours, and templates) and ensure they are followed by staff, partners, and sponsors
- Participate in the Membership and Marketing Committee and work with staff and volunteers to develop and implement effective marketing and communication strategies
- Track and report on communications performance (social media, email, and website analytics) to the CEO
- Maintain a high level of understanding of association and communication trends
2. Digital Communications & Social Media
- Manage and maintain the Chamber’s social media platforms (Instagram, Facebook, and LinkedIn), sharing relevant, current, and important information in a timely manner
- Create, schedule, and publish posts and campaigns that promote Chamber events, programs, member news, and community updates
- Monitor and respond to comments and messages, directing inquiries to the appropriate staff member
- Support communications for partner brands and programs, adhering to each brand’s guidelines
3. Newsletters & Email Communications
- Develop and distribute the weekly/bi-weekly member newsletter
- Prepare and send weekly e-blasts, with content gathered from each department
- Send email communications to members via GrowthZone
- Gather, write, and edit content for clarity and tone; design email layouts; and maintain consistent delivery schedules
- Maintain clean and current email distribution lists in collaboration with the Membership team
4. Website & Digital Platforms
- Maintain the Chamber website (WordPress), keeping it current, relevant, inviting, and supportive of all members
- Post announcements, events, programs, member news, and resources
- Maintain program and resource pages, including the Election Hub and Tariff Resource Hub, as activity requires
- Complete Chamber Group Insurance Plan (GIP) webscans and support GIP promotion in collaboration with the Membership Engagement Coordinator
- Act as the primary point of contact with the Chamber’s website provider and IT administrator on website and digital communications matters, and coordinate updates that are outside of scope
- Hold administrator access to the Chamber’s social media, email marketing, and website accounts, ensuring all accounts remain under Chamber-controlled ownership and access is kept current as staff change
5. Marketing, Design & Content Creation
- Design and lay out promotional materials in support of membership, events, programs, and sponsorship obligations, including flyers, brochures, posters, banners, signage, and event support materials
- Plan and coordinate content shoots, including photography and short-form video of Chamber events, members, and programs
- Develop member-focused content, including member spotlights, new member welcomes, and member engagement day features
- Maintain the Chamber’s library of brand assets, templates, photos, and media
6. Media Relations, Policy & Advocacy Communications
- Write and distribute media releases (to be approved by the CEO)
- Work closely with the CEO on external messaging, advocacy communications, and media relations, including policy and advocacy statements and letters of support
- Support the Policy & Advocacy Committee with communications as directed by the CEO
- Maintain the Chamber’s media contact list and keep the CEO informed of media inquiries and coverage
7. Partner, Sponsor & Program Communications
- Deliver the communications and recognition commitments in Pillar Partner and sponsorship agreements (logo placement, social media recognition, newsletter features, and signage), and track delivery in collaboration with the CEO
- Support tiered membership communications and recognition
- Lead marketing and communications for Small Business Week, in collaboration with the staff team
- Provide communications, promotion, and social media support for the Emerging Leaders Initiative (ELI) in collaboration with the Executive Assistant, who leads the program
- Support communications for Chamber programs and initiatives as assigned by the CEO
8. Membership, Events & Governance Support
- Support membership messaging, retention strategies, and outreach in collaboration with the Membership Engagement Coordinator
- Provide communications and promotional support to the Events Coordinator, including signature events, Chamber Connections, and Coffee Chats
- Support Annual General Meeting communications, including member notices, calls for nominations, and the design of the annual report, in collaboration with the Executive Assistant
- Support event coordination and registration as part of the staff team, and capture content at events
9. Marketing Revenue & Budget
- Process accounts receivable for paid marketing products (such as newsletter advertising, sponsored posts, and featured listings), including preparing invoices in GrowthZone
- Track communications and marketing spend against budget and code expenses for the CEO and bookkeeper
- Provide input to the annual communications and marketing budget as directed by the CEO
Qualifications & Skills
- Post-secondary education in communications, marketing, public relations, journalism, or a related field is an asset
- 2+ years of experience in communications, marketing, or social media management
- Excellent written and verbal communication skills, including copywriting, editing, and proofreading
- Proven experience managing social media platforms, newsletters, and email marketing campaigns
- Graphic design experience with Canva (strong asset); Adobe Creative Suite is an asset
- WordPress experience or willingness to learn
- Proficiency in Microsoft 365, CRM/membership systems (GrowthZone an asset), and email marketing platforms
- Photography and short-form video skills are an asset
- Customer service experience and comfort working with members, community partners, and sponsors
- Ability to manage multiple priorities and deadlines with accuracy
- Flexible schedule with ability to occasionally work evenings/weekends for events and content capture
Key Attributes
- Creative, with a strong eye for design, branding, and consistency
- Highly organized and detail-oriented
- Proactive, resourceful, and solutions-focused
- Professional and confident in interactions with members, partners, media, and stakeholders
- Team-oriented and passionate about serving people and the business community
Success in This Role Looks Like
- Consistent, timely, and engaging communications across all Chamber platforms
- A current, accurate, and member-focused website
- Newsletters and e-blasts delivered on schedule with growing engagement
- Strong, consistent brand standards across the Chamber and its partner programs
- Sponsor and partner recognition commitments delivered in full and on time
- Well-promoted events and programs, and a staff team well supported by communications
How to Apply
Please email your resume, a link to your digital portfolio, and your references to info@chilliwackchamber.com with the subject line “Communications Coordinator Application.”
This position is open until filled. We thank all applicants for their interest; only those selected for an interview will be contacted.